Knoxxa Digital - Maintenance
Comprehensive maintenance plans designed to keep your systems running smoothly.
Maintenance Features
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| Available Features |
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Access to Client Portal for site management, monitoring and support. |
Email support for basic troubleshooting and Annual system health check via remote diagnostics. |
Phone support during business hours, Priority email response (within 24 hours) and One remote firmware update assistance per quarter (subject to valid claims, requested through client portal). |
24/7 phone and chat support, 2 On-site visit for installation adjustments or minor repairs (subject to valid claims, requested through client portal) and Extended warranty on hardware components (subject to valid claims, requested through client portal). |
Up to 4 on-site support visits per year (subject to valid claims, requested through client portal), Priority response times (tickets within 45 minutes, dispatches within 2 hours), Partial equipment replacement coverage for damages (subject to valid claims, requested through client portal) and Biannual performance optimization consultation. |
Unlimited on-site support visits (subject to valid claims, requested through client portal), Immediate priority response (tickets within 30 minutes, dispatches within 1 hour), Full equipment replacement coverage for damages or failures (subject to valid claims, requested through client portal) and Quarterly personalized performance optimization consultations. |
