- Knoxxa Digital Ltd – Fair Use Policy for Starlink Services
Starlink’s Fair Use Policy describes how we manage our network traffic and assign customer data based on the Service Plan. Please visit the Service Plan Descriptions to learn more about the Service Plans.
Reasonable Network Management
1. Balancing Supply and Demand
Starlink is a finite resource that will continue to grow as we launch additional satellites. To serve the greatest number of people with high speed internet, we must manage the network to balance Starlink supply with user demand, which is impacted by such factors as service location and usage time.
2. Traffic Neutrality
We treat internet traffic equally, without discrimination based on content, sender, application or service. Network management practices are deployed based on technical requirements for specific categories of traffic. These practices are applied in an “application-agnostic” manner, meaning that the treatment of traffic is independent of the content data.
3. Network Integrity
We reserve the right to take additional network management measures as necessary to (1) comply with applicable laws, (2) preserve the integrity and security of the network, including but not limited to, analyzing traffic patterns to optimize Services and prevent the distribution of viruses or other malicious code, and (3) prevent or mitigate network congestion on the Services, including reducing speeds for some or all users.
4. Data Distribution Based on Service Plan
We seek to distribute data among our users in a fair and equitable manner by (1) implementing network management policies when the demand for network resources actually exceeds supply, and (2) allowing users to choose among Service Plans at various price points depending on how much prioritized Service is right for their needs.
Service Plans
| Roam Service Plans | Data Amount & Type | Price for Priority Data |
|---|---|---|
| Roam Unlimited Service Plan | Unlimited Roam Data | Unavailable, Must Upgrade to Priority Plans |
| Roam 10GB or 50GB Service Plan | 10GB or 50GB Roam Data | KD Support: service@knoxxa.digital / +233 596 992 625 |
| Priority Service Plans | Data Amount & Type | Amount After Limit | Price for Additional Priority Data |
|---|---|---|---|
| Priority Service Plans (Global and Local) | Selected by Customer, Priority Data | Unlimited; Up to 1 Mbps download and 0.5 Mbps upload | KD Support: service@knoxxa.digital / +233 596 992 625 |
Tracking Data Use & Purchasing More
Eligible customers can track their monthly data usage and purchase or opt-in to Top-Up Data at any time via the Knoxxa Digital Portal once they hit the limit under their Service Plan. Once a customer opts-in, they will be automatically billed for additional Top-Up Data used until they opt-out. Top-Up Data usage per month will also be displayed on a customer’s monthly invoice. Additional details on the Priority Service Plans, Data Blocks and Top-Up Data and billing can be found in the Service Plan Descriptions and Terms of Service. A customer’s data usage allotment includes automated network diagnostic traffic that may not be customer initiated.
Speeds and Performance
See Starlink Specifications for details on Starlink expected performance data per Service Plan. Stated speeds and uninterrupted use of Services are not guaranteed. Actual speeds may be lower during times of high usage. Starlink may temporarily reduce speeds if our network is congested.
